Privacy Policy

Privacy Policy – Zexora Media

Effective Date: 22.11.2025
Business Name: Zexora Media (Operated by Khasan Arapiev, Sole Trader)
Address: 112 Gorsebrook Road, Wolverhampton, United Kingdom
Jurisdiction: United Kingdom (UK GDPR + Data Protection Act 2018)


1. Introduction

This Privacy Policy explains how Zexora Media (“we”, “us”, “our”) collects, stores, uses, and protects personal data when clients and website visitors interact with our services, including the Free SmartSite Build offer.

By using our website or services, you agree to the terms of this Privacy Policy.


2. Data We Collect

We may collect the following types of data:

2.1 Personal Information

• Name
• Email address
• Phone number
• Business information
• Website URLs
• Social media links
• Any information submitted through forms or chat widgets

2.2 Website & System Data

• Form submissions
• Chat messages
• Booking information
• Website interactions and page views
• Lead capture analytics

2.3 Technical Information

• IP address
• Browser type
• Device type
• Time zone
• Cookies and tracking data


3. How We Collect Data

We collect data through:

• Contact forms
• Lead capture forms
• Chat widgets
• Booking systems
• Website interactions
• Email communication
• Social media messages
• SmartSite features
• Analytics tools


4. How We Use Your Data

We use personal data for the following purposes:

4.1 Service Delivery

• Building and launching SmartSite websites
• Setting up automation tools
• Providing customer support
• Delivering the free offer and paid add-ons

4.2 Communication

• Responding to enquiries
• Sending updates, reminders, and service messages
• Providing onboarding support

4.3 Marketing (With Legitimate Interest)

• Creating anonymised case studies
• Showcasing website results
• Improving our services
• Using aggregated performance data in advertising
• Reaching out about upgrades, add-ons, or paid services

We do not sell personal data.


5. How We Store Data

All data is stored securely within a professional marketing and automation platform used internally by Zexora Media.

Data stored may include leads, messages, automation logs, and contact records.

Data is accessible only by Zexora Media and the client (where applicable).
We use industry-standard security practices to protect personal information.


6. Data Retention

We retain data for as long as necessary to:

• Deliver the SmartSite service
• Maintain hosting
• Comply with legal obligations
• Resolve disputes
• Support ongoing client relationships

If you request deletion, we will remove your data unless legally required to retain it.


7. Sharing of Data

We do not sell or trade personal data.

We may share data only in these cases:

• With trusted service providers (hosting, automation tools, email systems)
• When required by UK law
• To prevent fraud or protect security
• When the client grants explicit permission

All third-party providers follow strict data protection standards.

No third-party service will contact clients directly unless required for platform functionality.


8. Cookies & Tracking

We use cookies and tracking tools to:

• Improve website performance
• Analyse visitor behaviour
• Detect site issues
• Personalise website experience

Users may disable cookies in their browser settings, but some site functions may not work properly.


9. Your Rights (UK GDPR)

Clients and visitors have the following rights:

• Right to access personal data
• Right to correct inaccurate data
• Right to delete data (“Right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to marketing
• Right to withdraw consent at any time

Requests can be made at: [Your email address]

We respond within 30 days.


10. SmartSite Hosting & Data

If hosting is provided by Zexora Media:

• We store website performance data
• We maintain access to ensure functionality
• Smart features depend on our hosting environment

If hosting is moved elsewhere, data may be deleted or transferred depending on the client’s request.

Smart features may stop working on third-party hosting.
Zexora Media is not responsible for data loss after migration.


11. Use of Data for Business Growth & Marketing

By using the SmartSite or submitting information, the client agrees that:

• Aggregated or anonymised data may be used in advertising
• Website screenshots may be used in portfolios
• Performance improvements may be referenced in case studies
• Communication may include promotional offers, upgrades, or service recommendations

The client may opt out at any time.


12. Children’s Data

Our services are not intended for individuals under 18.
We do not knowingly collect children’s data.


13. Security

We take reasonable technical and organisational measures to protect personal information from:

• Loss
• Misuse
• Unauthorized access
• Disclosure
• Alteration

No system is 100 percent secure, but we follow industry best practices.


14. Changes to This Privacy Policy

We may update this Policy at any time.
Continued use of our services indicates acceptance of any updated terms.


15. Contact Information

For data questions or GDPR requests, contact:

Zexora Media
Email: info@zexoramedia.com
Address: 112 Gorsebrook Road, Wolverhampton, United Kingdom