Terms & Conditions

Effective Date: 28.07.2025

Terms & Conditions

Welcome to Zexora Media. These Terms and Conditions (“Terms”) govern your use of our services and your relationship with Zexora Media (“we”, “our”, “us”), a sole trader business based in Wolverhampton, UK.

1. Business Details

Zexora Media | 112 Gorsebrook Road, WV6 0PE Wolverhampton, UK | Not VAT Registered

2. Services

We provide a range of digital marketing services including but not limited to:

  • Paid advertising (Meta/Facebook/Google)

  • Social media management

  • SEO services

  • Email & SMS marketing

  • Website design and development

  • Event and brand photography

Details of all services are available on our website: www.zexoramedia.com

3. Payment Terms

  • All projects require either full payment upfront or a deposit with the remaining balance payable upon completion.

  • Deposits are non-refundable.

  • Final balance is due within 30 days of project completion.

  • Late payments may result in a suspension of services.

  • All payments must be made via bank transfer or invoice.

4. VAT

VAT is not currently charged as Zexora Media is not VAT registered.

5. Refund Policy

We do not offer refunds for any of our services.

6. Client Responsibilities

Clients are responsible for providing:

  • Timely access to necessary platforms, accounts, and assets

  • Accurate information and materials required to complete the project

Failure to communicate for over 30 days without notice may result in project abandonment.

7. Ownership and Intellectual Property

  • Clients will own the final deliverables upon full payment.

  • Zexora Media retains the right to showcase completed work in its portfolio and use anonymised results/testimonials in its marketing materials.

  • All tools, strategies, and templates used remain the intellectual property of Zexora Media unless otherwise agreed.

8. Results Disclaimer

While we strive to deliver high-quality results, we do not guarantee specific performance outcomes, such as a certain number of leads, sales, or rankings.

9. Limitation of Liability

Zexora Media is not liable for:

  • Any business loss, revenue, or indirect damages arising from the use of our services

  • Delays or failures caused by third-party platforms (e.g., Facebook, Google)

Our total liability is limited to the amount paid by the client for the specific project or service.

10. Communication & Support

We communicate with clients via email, WhatsApp, SMS, and phone calls. Project updates and support are available during standard UK business hours.

11. Termination

Ongoing services can be terminated by either party with 14 days’ notice. Deposits will not be refunded if the project is terminated early by the client.

12. Website Use

Users of our website agree not to:

  • Copy or reuse our content without written permission

  • Use the site for unlawful purposes

Data submitted through contact forms is handled in accordance with our Privacy Policy.

13. Amendments

We reserve the right to update these Terms from time to time. The latest version will always be available on our website.

Contact If you have questions regarding these Terms, contact us at info@zexoramedia.com