Privacy Policy

Last updated: March 2026

1. Data Controller

Zexora Media ("we", "us", or "our") is the data controller responsible for your personal data. Zexora Media is a sole trader business operated by Khasan Arapiev, based in Birmingham, West Midlands, UK. ICO registration is in progress. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at zexoramedia.com or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and business name provided through our contact forms.
  • Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs.
  • Cookies: Small text files stored on your device to improve your experience and analyse website traffic.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide our services
  • Send you information about our services (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on: your consent, our legitimate business interests, the performance of a contract with you, or compliance with legal obligations.

5. Data Sharing

We do not sell your personal information. We may share your data with the following third party service providers who assist us in operating our website and delivering our services:

  • GoHighLevel: CRM, form handling, chat widget, and email/SMS communication
  • Hostinger: Website hosting
  • Google: Analytics and advertising platforms (when active)
  • Meta: Advertising platforms (when active)

These providers are contractually obligated to protect your data and process it only as instructed by us.

6. Data Retention

We retain your personal information for the following periods:

  • Contact form submissions: 12 months after your last enquiry, unless you become a client
  • Client records: Duration of our working relationship plus 6 years (to meet legal and tax obligations)
  • Website analytics data: 26 months (Google Analytics default)
  • Cookie consent records: 12 months

You may request deletion of your data at any time by contacting us.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

8. Cookies

Our website uses the following cookies:

  • Essential cookies: Cookie consent preference (zx_cookie_consent). These are required for the site to function and cannot be disabled.
  • Analytics cookies: Google Analytics (_ga, _ga_*) to understand how visitors use our site. Only loaded after you accept cookies.
  • Third party cookies: GoHighLevel chat widget cookies for live chat functionality. Only loaded after you accept cookies.

When you first visit our site, a cookie banner will ask for your consent. You can change your preferences at any time by clearing your browser cookies and revisiting the site. You can also control cookies through your browser settings.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We would appreciate the chance to address your concerns first, so please contact us before filing a complaint.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@zexoramedia.com
Phone: 07700 155 558
Location: Birmingham, West Midlands, UK